Privacy Policy

Introduction to Data Protection

At Mulcalibration, we are committed to ensuring the security and confidentiality of your personal information. This Privacy Policy governs the data practices of mulcalibration.com (“we,” “us,” or “our”) for individuals globally, including those residing in the European Economic Area (EEA), the UK, and Switzerland. We operate in strict compliance with the General Data Protection Regulation (GDPR), the UK Data Protection Act, and other applicable international privacy laws to safeguard your interactions with our Calibration Instruments and Industrial Tools catalog.

Information Collection and Data Types

We collect specific information to facilitate your experience on our platform. Personal Information is gathered when you register an account, purchase Electrical Test Instruments, or contact our support team; this includes your name, billing/shipping addresses, and payment details processed via WooCommerce. Non-Personal Information, such as IP addresses, browser types, and navigation patterns, is collected automatically through cookies and diagnostic tools like Google Analytics and Rank Math. This helps us understand interest in specific categories, such as Surveying Equipment or Pressure Measurement tools.

Strategic Utilization of Your Data

Your data is utilized primarily to fulfill orders and provide high-quality customer support. We use insights from Google Search Console and Merchant Center to display relevant Process Instruments and Power Quality solutions tailored to your professional needs. Furthermore, with your explicit consent, we may send technical updates or newsletters regarding our Welding Equipments and Torque inventory. We do not sell your data to third parties; we only share essential information with verified service providers (e.g., shipping carriers and payment processors) to ensure successful service delivery.

Your Legal Rights and Global Transfers

Under global data protection mandates (GDPR/UK DPA), you possess the right to access, rectify, or erase your personal data held within our systems. You may also object to data processing or request data portability at any time. As an international entity with hubs in Jakarta, Indonesia and Texas, USA, we may transfer data across borders; however, we implement rigorous safeguards to ensure an adequate level of protection regardless of the destination. We retain your information only as long as necessary to provide our services or comply with legal audit requirements.

Children’s Privacy and Policy Updates

Our services are exclusively intended for professional industrial use and are not directed at children under the age of 13. If we discover that personal data from a minor has been collected, it will be purged from our records immediately. We reserve the right to modify this Privacy Policy to reflect changes in law or our internal operations. Significant updates will be posted directly to this page; we encourage periodic reviews to stay informed about how we protect your Temperature Measurement and Maintenance data.

Contact Our Data Protection Officer

If you have any questions or wish to exercise your data rights, please contact our Grievance Officer at:

• Address (Indonesia): Jl. Boulevard Raya No.30, Kelapa Gading, Jakarta Utara, 14240
• Address (USA): 4502 Highway 365, Port Arthur, Texas, 77642
• Phone: 823-7924-7784
• Email: sales@mulcalibration.com
• Business Hours: Monday – Sunday: 09:00 AM to 05:00 PM